For exchanges or refund via purchase order please follow this link:

Upon receipt of the package, Kixjay will judge the perfect condition of the returned goods. No return will be accepted if the returned items have been visibly used or damaged by the customer and this use or such damage makes the items unfit for sale. If the return is refused by Kixjay, the articles will then be returned to the customer at the customer's expense without the customer being able to demand any compensation or right to reimbursement and Kixjay may exercise any corresponding recovery actions with the customer. For more information contact us: Tel: +33 6 01 29 71 22 Email: