For exchanges or refund via purchase order please follow this link:

Upon receipt of the package, Kixjay will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and such use or damage render the items unfit for sale. If the return is refused by Kixjay, the items will be returned to the customer at the expense of the customer without the customer may require any compensation or right to refund and Kixjay may exercise any recovery actions corresponding to the customer. For more information contact us: Tel: + 33 6 01 29 71 22 Email: